Refund policy

Returns & Exchanges

Because every Avaina Nicole item is custom-made specifically for your order, we are unable to accept returns or exchanges for the following reasons:

  • eBooks are electronically automatically delivered (ensure you enter the correct email address)
  • You ordered the wrong size or color
  • You changed your mind after placing or receiving your order
  • General buyer's remorse

Please review the size chart and product description carefully before ordering, as these items cannot be restocked or resold once produced. Exception: customers in Brazil may cancel an order within 7 calendar days of purchase under that country's “right of regret” consumer protection law.

Damaged, Defective, or Misprinted Items

We do stand behind the quality of every order. If your item arrives damaged, defective, or misprinted (for example, incorrect design placement, wrong colors, or the wrong item altogether), we will make it right at no cost to you.

  • Contact contact@avainanicole.com within 10 days of the delivery date (or the estimated delivery date, if your order never arrived).
  • Include your order number and a clear photo of the affected item and/or packaging.
  • Once verified, we'll send you a free replacement or issue a full refund — your choice.

Claims submitted after the 10-day window unfortunately cannot be honored, so please inspect your order promptly upon arrival.

Lost or Undelivered Packages

If tracking shows your package as delivered but you never received it, or your order never arrived at all, please contact us within 30 days of the estimated delivery date. We'll work directly with the carrier to investigate and, once confirmed lost, offer a free reshipment or a full refund.

Incorrect or Undeliverable Shipping Addresses

Please double-check your shipping address at checkout. Accuracy here helps us get your order to you on time and avoids extra fees.

  • Before your order ships: email us immediately at contact@avainanicole.com and we'll correct the address at no charge, as long as the order hasn't yet entered production/shipping.
  • After your order ships: we're unable to redirect a package already in transit. For minor issues (like a missing apartment number), contacting the local carrier directly is often the fastest fix.
  • If a package is returned to us as undeliverable, unclaimed at customs, or refused at delivery, it typically takes 2–4 weeks to be processed back at our facility. We'll email you as soon as it arrives, and you'll have 30 days to request reshipment to a corrected address.
  • A reshipping fee applies when the return was caused by an incorrect address provided at checkout, a refused delivery, or a package left unclaimed at customs. Avaina Nicole cannot cover reshipping costs that result from customer-provided address errors.

How to Request a Return, Refund, or Reshipment

To start any claim covered under this policy, simply email us with the details below. Most requests are reviewed within 1–2 business days.

  • Your order number
  • A brief description of the issue
  • Clear photos of the item and packaging, if applicable (required for damaged, defective, or misprinted claims)

Contact Us

Avaina Nicole
Email: contact@avainanicole.com

Packages should be returned to Avaina Nicole Company Returns: 217 Wrangler Drive, Coppell, Texas 75019

All eBook sales are final.