Refund policy
Return & Refund Policy
At Avaina Nicole Company (ANC), we take pride in the quality of every piece. Because all products are made to order, we do not accept returns or exchanges for buyer's remorse or incorrect size/color selections. Please review your order carefully before completing your purchase.
Damaged or Defective Items If your item arrives damaged, defective, or incorrect, we'll make it right. Please contact us within 30 days of delivery at [your email] with:
- Your order number
- A photo of the damaged or defective item
We will offer a replacement or full refund at no cost to you.
Lost Packages If your package is marked as delivered but you haven't received it, please contact us within 7 days and we'll investigate with the carrier.
Cancellations Orders can be cancelled within 24 hours of purchase. After that, production has typically begun and we are unable to cancel.
Questions? Reach out to us at contact@avainanicole.com — we're happy to help!
- No returns for buyer's remorse — custom-printed items can't be restocked, so ANC does not accept returns for change of mind
- Damaged or defective items — ANC will reprint or refund if the item arrives damaged or with a print error; ask customers to send a photo within 30 days
- Wrong size ordered — custom-printed items can't be restocked, so ANC does not accept returns for ordering the wrong size