Every item sold by Avaina Nicole is made to order through a professional print-on-demand production and fulfillment partner. Nothing is pulled from pre-made warehouse stock, each piece is printed, embroidered, or otherwise produced specifically for you once your order is placed. This allows us to offer a wide range of designs and product options without overproduction or waste, but it also means our shipping timelines and return policy work a little differently than a traditional retailer. This page explains exactly what to expect, from the moment you check out to the moment your order arrives.

Because your item is created after you order it, please allow 2–5 business days for production before it ships. In practice, over 97% of orders are produced within 5 business days, and more than half are produced in 3 business days or less.

•     Business days exclude weekends and holidays.

•     The day your order is placed does not count as day one of processing, the clock starts the next business day.

•     Select specialty items (for example, knitwear) may require additional production time, typically 7–12 business days, or 9–16 business days during the November–December peak season. Any item with an extended production time will note this on its product page.

•     If a file, design proof, or sizing issue puts your order on hold, the processing clock restarts once the issue is resolved.

Once production is complete, your order ships using one of the following methods. Delivery times below begin after the processing time in Section 1. They are not measured from your order date.

Domestic (United States)

•     Standard Shipping: 3–4 business days

•     Express Shipping: 1–3 business days

International Orders

•     Standard Shipping: 5–20 business days, depending on destination

•     Express Shipping: 1–3 business days

•     Delivered Duties Paid (Canada & United Kingdom only): 3–5 business days (up to 12 business days for Atlantic Canada)

Estimated Delivery Time = Processing Time + Shipping Time. For example, a standard U.S. order typically arrives 5–8 business days after purchase (2–5 days to produce, plus 3–4 days to ship).

Shipping costs are calculated automatically at checkout based on your delivery address, the items in your cart, and the shipping method you select. The exact rate will always be shown before you complete your purchase, and we do not add hidden handling fees on top of the quoted shipping cost.

For standard international shipping, the recipient (you, the customer) is responsible for any customs duties, import taxes, or brokerage fees assessed by your country's customs agency. These charges are billed separately by the carrier or customs office and are not collected by Avaina Nicole at checkout. Whether a fee applies depends on your country's import thresholds, the declared value of the order, and the type of product ordered.

Customers in Canada and the United Kingdom may be offered Delivered Duties Paid (DDP) shipping at checkout. With DDP, all applicable duties and taxes are calculated and included in your total at checkout, so there are no surprise charges when your package arrives.

You'll receive a shipping confirmation email with tracking information as soon as your order leaves production. Please allow up to 24–48 hours after receiving this email for tracking data to fully update with the carrier.

If your order hasn't arrived by its estimated delivery date, please wait an additional 3 business days — minor carrier delays are common and most packages resolve within this window. If your order still hasn't arrived after that, contact us at contact@avainanicole.com with your order number and we will open an investigation with the carrier.

Because every Avaina Nicole item is custom-made specifically for your order, we are unable to accept returns or exchanges for the following reasons:

•     You ordered the wrong size or color

•     You changed your mind after placing or receiving your order

•     General buyer's remorse

Please review the size chart and product description carefully before ordering, as these items cannot be restocked or resold once produced. Exception: customers in Brazil may cancel an order within 7 calendar days of purchase under that country's “right of regret” consumer protection law.

We do stand behind the quality of every order. If your item arrives damaged, defective, or misprinted (for example, incorrect design placement, wrong colors, or the wrong item altogether), we will make it right at no cost to you.

•     Contact contact@avainanicole.com within 10 days of the delivery date (or the estimated delivery date, if your order never arrived).

•     Include your order number and a clear photo of the affected item and/or packaging.

•     Once verified, we'll send you a free replacement or issue a full refund — your choice.

Claims submitted after the 10-day window unfortunately cannot be honored, so please inspect your order promptly upon arrival.

If tracking shows your package as delivered but you never received it, or your order never arrived at all, please contact us within 30 days of the estimated delivery date. We'll work directly with the carrier to investigate and, once confirmed lost, offer a free reshipment or a full refund.

Please double-check your shipping address at checkout — accuracy here helps us get your order to you on time and avoids extra fees.

•     Before your order ships: email us immediately at contact@avainanicole.com and we'll correct the address at no charge, as long as the order hasn't yet entered production/shipping.

•     After your order ships: we're unable to redirect a package already in transit. For minor issues (like a missing apartment number), contacting the local carrier directly is often the fastest fix.

•     If a package is returned to us as undeliverable, unclaimed at customs, or refused at delivery, it typically takes 2–4 weeks to be processed back at our facility. We'll email you as soon as it arrives, and you'll have 30 days to request reshipment to a corrected address.

•     A reshipping fee applies when the return was caused by an incorrect address provided at checkout, a refused delivery, or a package left unclaimed at customs. Avaina Nicole cannot cover reshipping costs that result from customer-provided address errors.

To start any claim covered under this policy, simply email us with the details below. Most requests are reviewed within 1–2 business days.

•     Your order number

•     A brief description of the issue

•     Clear photos of the item and packaging, if applicable (required for damaged, defective, or misprinted claims)

Avaina Nicole

Email: contact@avainanicole.com

 

This policy reflects the production timelines, shipping zones, and return standards of our print-on-demand fulfillment partner and may be updated periodically to reflect changes in carrier rates, production capacity, or partner policy. The version posted on our website is always the most current.