Terms & Conditions
Accuracy of Information
We attempt to be as accurate as possible when describing our products on our website; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors or other content available on the website are accurate, complete, reliable, current, or error-free.
As you navigate gibsonanddehn.com and other websites, online ad networks we work with may place anonymous cookies on your computer, and use similar technologies, in order to understand your interests based on your anonymous online activities, and thus tailor more relevant content to you. If you do not wish to receive such tailored advertising, you can opt-out of most companies that engage in such advertising.
Purchase Related Policies
The products and services available on our website, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples that you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our Terms and Conditions. Avaina Nicole reserves the right to cancel any online order for any reason.
All content available on our website, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation and arrangement thereof (collectively, the “Content”) is the property of Avaina Nicole, our affiliates, partners or licensors, and is protected by United States and international copyright laws. The trademarks, logos, and service marks displayed on our website (collectively, the “Trademarks”) are the registered and unregistered marks of Avaina Nicole, our affiliates, partners or licensors, in the United States and other countries, and are protected by the United States and international trademark laws. Except as required under applicable law, neither the Content or Trademarks nor any portion of our website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent.
Representations and Warranties; Limitation of Liability
OUR WEBSITE IS PRESENTED “AS IS.” WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THESE TERMS AND CONDITIONS OR THE WEBSITE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT SUCH REPRESENTATIONS AND WARRANTIES ARE NOT LEGALLY EXCLUDABLE. WE ARE NOT RESPONSIBLE FOR TIMELINESS, ACCURACY, UNAVAILABILITY OR INTERRUPTIONS IN AVAILABILITY, VIRUSES OR OTHER DEFECTS IN OUR WEBSITE OR ITS CONTENTS. IN NO EVENT WILL WE BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) RELATED TO THE SITE REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY EXCEED ONE HUNDRED DOLLARS ($100.00).
We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our customer service department may call you at the phone number you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We reserve the right to cancel any order using any promotion or promotional code, at our sole discretion. If any order cancellation occurs you will be credited in full for the canceled order(s). We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.
WILL ONLY SHIP TO RESIDENTIAL OR BUSINESS ADDRESSES. WE ARE UNABLE TO SHIP TO P.O. BOXES.
UPS NEXT DAY AIR
UPS NEXT DAY AIR SAVER
UPS 2ND DAY AIR
Should you wish to return or exchange an item, excluding custom rugs, Notification of faulty goods must be made in writing within 5 days of delivery. Returns must be accompanied with the purchaser’s name and address and a valid Sales Order number.
Carriage expenses and risks are the purchaser’s responsibility unless otherwise agreed.
We accept Visa, Mastercard, American Express and Discover. All Credit Cards will be charged at the time of shipment.
For Hide Rugs and Pillows:
It must be understood that cowhides are products of nature and therefore variations including but not limited to color, size, texture, pattern, brand, and patches may be present and all add to its unique natural character. Cowhides may differ from the sample or picture(s) shown.
Our cowhide rugs will offer years of beauty and durability with proper care. It is important to note that hair on hide is a natural product and will wear under normal conditions. Vacuum as needed, using the low setting without the beater bar. As the cowhides, natural oils help resist staining, simply wipe up any spills promptly. If a stain should occur, use mild soap, warm water, and a sponge to rub lightly with the grain of the hair. We recommend rotating your cowhide every 3 months in high traffic areas and not placing your rug in direct sunlight.